E2E Conversational AI Testing

Test your AI assistant at a scale ...
no human team can match.

So you release your AI assistant with evidence, not hope.

Connects your AI assistant and simulates 100s of customer interactions - automatically. Every dialogue is recorded, scored, and assessed.

Traditional QA tools weren't built for LLMs. Hangar 5 is.

25×
Faster than manual testing
Weeks of conversational AI testing compressed into under an hour
18×
More bugs found
Surfaces multi-turn and edge-case failures human testers never reach
10×
More cost-efficient
Saves £10k–£100k per deployment by preventing incidents

See exactly what your AI assistant does when a real customer interacts with it.

LLM-based assistants don't fail at understanding the user intent - they fail inside conversations.
That's why every Hangar 5 test run produces evidence from full, end-to-end dialogues, not pass/fail assumption

Output 01

Three scores per conversation

Relevance, Grounding, and User Experience - measured across the entire dialogue.

A defensible, reportable quality signal demonstrable to leadership - based on thousands of conversations, not a handful of tests.
Output 03

Recorded dialogues turn by turn

Every simulated conversation, captured in full. Pinpoint where context was lost, facts drifted, or the experience broke down - without interpretation or guesswork.

Share directly with developers, designers, or vendors. More than bug reports - evidence.

Three dimensions.
Every conversation.

Not a single aggregate score that hides where things went wrong. Three specific measurements - each one actionable.

01
Relevance

Did it answer the right question?

Did the assistant respond to what the user actually asked - across the full conversation?

02
Grounding

Was it factually accurate?

Were responses consistently grounded in approved knowledge, not hallucinated or inferred?

03
User Experience

Was it a good interaction?

Did the conversation flow naturally, or would a real customer abandon and escalate?

Testing conversational AI is nothing like
testing software.

Traditional QA tools - manual or automated - assume deterministic behaviour: the same input produces the same output

LLM-based assistants break that assumption entirely.

  • The same question can generate different answers
  • Conversations span multiple turns, channels, and agent workflows
  • Real users phrase things your test cases never anticipate
  • An assistant that passes isolated tests can still fail catastrophically in real use

Most teams respond by testing what they can, documenting what they can't, and hoping for the best.

That's not quality assurance. That's unmanaged risk.

The scale problem

A human tester validates 50–100 interactions per day. Your chatbot, voicebot, or agent has thousands of possible paths. Manual coverage would take weeks, not sprints.

The non-determinism problem

Rule-based test scripts break constantly on LLM output. False failures pile up. Teams stop trusting the results.

The language variation problem

Slang, typos, accents, partial sentences. Clean test cases don't reflect real users - production traffic does.

The business risk problem

In regulated industries, a single hallucinated response can trigger regulatory review, legal action, or media coverage. The cost vastly exceeds the cost of testing properly.


The cost of one incident exceeds significantly the cost of proper testing.

Teams that ship
with confidence.

Telecoms
“A single inaccurate response can result in legal risk, regulatory fines, or lost business. Hangar 5 gives us a level of pre-deployment assurance we simply couldn't achieve with manual testing.”
Programme Manager, Digital Automation
UK Telecoms Provider
Financial Services
“Our team loves how easy Hangar 5 is to use. No need to involve our busy development team. At last, we don't need to test manually.”
Conversational AI Manager
Financial Services
Consulting
“Hangar 5 has helped our clients assess the risk and value of their GenAI investment. It creates a new level of quality assurance for LLM-based chatbots, voicebots, and AI agents.”
Head of Conversational AI
Global Consultancy

Ready to go live
with evidence?

Book a 30-minute demo and we'll run a live test on your chatbot. You'll see recorded dialogues, video replays, and your first scores before the call ends.

✓  Request received - we'll be in touch within one business day to arrange your demo.
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